How we collect, use, and protect information when you use the app.

Last updated: 2026-01-28Contact: support@branded-app.com

Overview

This Privacy Policy explains what information we collect when you install or use Branded (the “App”), how we use it, and the choices you have. By using the App, you agree to the practices described here.

Information we collect

From Shopify

When you install the App, Shopify provides us with information needed to connect the App to your store and operate core features.

Store information (store name, domain, store ID).
Merchant contact details available through Shopify (e.g., email) if provided by Shopify.
Access tokens and permissions (scopes) granted during installation.

From your use of the App

We may collect usage and diagnostic information to improve performance and reliability.

App activity (feature usage, settings, timestamps).
Technical data (browser type, device type, IP address, error logs).

Store data you choose to process

Depending on what features you use, the App may process store content (for example, product info, images, or theme content) only as needed to provide the functionality you enable.

How we use information

We use information to:

Provide and operate the App (connect to your store, run requested features).
Maintain security and prevent abuse.
Troubleshoot bugs and improve the App.
Respond to support requests you send us.

Sharing and disclosure

We do not sell your personal information. We may share information in limited cases:

Service providers (hosting, analytics, error monitoring) that help us run the App.
Legal or compliance needs (to respond to lawful requests or protect rights and safety).
Business transfers (if we’re involved in a merger, acquisition, or asset sale).

When we use service providers, we require them to protect information and use it only to provide services to us.

Data retention

We keep information only as long as needed to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. If you uninstall the App, we will delete or de-identify store data within a reasonable period, unless we are required to retain it by law or for legitimate business purposes (for example, security logs).

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

Your choices

Access and deletion

You can request access to or deletion of information associated with your store by contacting support@branded-app.com.

Uninstall

Uninstalling the App from Shopify removes our access going forward.

International transfers

If you access the App from outside the country where our servers or service providers are located, your information may be transferred and processed in those locations.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

Questions?

support@branded-app.com

Send us a note and we’ll help out.

Applies to

This policy describes how the App handles store information and app usage data when merchants install and use it in Shopify.